Terms & Conditions
By booking an appointment with Super Salon, you agree to the following terms and conditions:
Appointments & Confirmations
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All appointments must be booked in advance.
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You will receive an SMS reminder 48 hours prior to your booking. Please confirm by replying YES, or contact us if you need to reschedule.
Cancellations & No-Shows
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We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.
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Cancellations made with less than 24 hours’ notice will incur a 50% fee of the appointment cost.
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No-shows (failure to attend without notice) will incur a 100% fee. Future bookings may require a deposit.
Late Arrivals
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A 15-minute grace period applies. Arriving later than this may result in your appointment being cancelled or shortened, with fees applied at our discretion.
Payments
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All prices are gender-neutral and listed in AUD.
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Payment is due at the end of your appointment. We accept EFTPOS and major credit cards.
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Gift cards are redeemable in-salon and cannot currently be used for online purchases.
Service Satisfaction
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Your happiness matters to us. If you have concerns about your service, please contact us within 7 days of your appointment so we can address the issue.
Health & Safety
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Please inform your stylist of any allergies, medical conditions, or sensitivities before your service.
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For the comfort of all clients, we ask that mobile phones are kept on silent during appointments.
Sustainability Commitment
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Super Salon uses Davines products and takes active steps to minimise waste, conserve energy, and support sustainable practices.